Case Studies
Delivering Online Corporate Banking Services
Sector: Banking
Location: Czech Republic
Objective
Our client was keen to extend their online banking services in Czech Republic to meet the needs of their corporate clients.
Challenge
We managed all aspects of this project, using live-ray technology and a content management system. This included defining the processes for vendor selection and putting in place performance monitoring standards. This was a complex project requiring a range of technical expertise which was achieved with a team of 40 designers, developers, testers, architects and business consultants. Once completed and tested, we supported our client as they deployed the solution across the organisation.
Results
This was a multi-million-euro project which took nine months from inception to completion. Over that time, we developed a solution that delivered a fully integrated banking platform, and which is fully compliant with current banking regulations. For the first time, all the clients’ back-office functions, including security, operations, and corporate banking, are connected.
Implementing a new Event Management Solution for the Travel Sector
Sector: Travel
Location: Switzerland
Objective
Our client’s events team needed to replace their obsolete event management software with a new solution.
Challenge
We began this project by defining a roadmap which would allow us to develop and deploy a new event management system across multiple European sites. Working closely with the client we agreed a budget, evaluated potential solutions and built a business case so that all the project stakeholders could make informed decisions. We then established a project management strategy to manage all the processes, documentation, and risk management aspects of the project.
Results
We took full ownership of this project, managing the project governance framework for both the Divisional Business Process Modelling initiative and the European Event Management System decommissioning project. We defined the overall architecture and implementation strategy and ultimately delivered a project which exceeded client expectations.
Deploying a Credit Monitoring Solution for the Central Bank of Oman
Sector: Banking
Location: Oman
Objective
The bank was relying on out-of-date mechanisms for monitoring and evaluating credit strategies across several commercial banks. To improve these processes, they were looking to implement a single system able to monitor credit levels across the commercial banking sector.
Challenge
We managed this project using PRINCE2 methodologies, overseeing a team of project managers and over 35 staff. This included delivering a vendor selection process, evaluating submissions and shortlisting possible suppliers – ultimately choosing DnB’s Credit Bureau solution. We managed the implementation and technical patch upgrade of the Central Bank’s Oracle E-Business Suite financials’ GL module (version 12.0.4 to version 12.0.6). Working across the organization, we integrated E-Business suite with PCP Load balancer, and Single Sign-on (SSO) utilising Oracle Internet Directory (OID) and led the transition from Oracle Enterprise Planning & Budgeting to Hyperion & Hyperion Financial Data Quality Management (FDQM).
Results
We delivered this multi-million dollar project on time, with both local and offshore resources, bringing together a team of business analysts, architects, developers and testers. In partnership with DnB Credit we facilitated in the implementation of their credit bureau solution. This enabled the bank to monitor 25 regional financial institutions and their local market lending strategies.
Deploying Microsoft’s ERP Solution Across Multiple Locations
Sector: Manufacturing
Location: Brussels
Objective
Sonoco wanted to deploy Microsoft Dynamics as an ERP solution across multiple locations.
Challenge
To ensure successful delivery of this project, we worked with a team of multi-skilled analysts, and a budget in excess of €1.5m We put in place all the process changes needed for the new ERP system, identifying opportunities to optimise ways of working to allow for a reduced staff base. The implementation was designed so that it was compatible with the firm’s existing Sarbanes-Oxley (SOX) system. As the project progressed, we delivered regular reports to all project stakeholders to ensure that the rollout was effective and had minimal impact on day-to-day operations.
Results
Microsoft Dynamics was rolled out across the EU operation, supported with the onsite teams that e were managing to ensure a smooth transition. In addition, we were able to stabilize and define a roadmap for further updates, informing future implementation strategies and identifying the core product which would be migrated on a country-by-country basis.
Upgrading 35,000 Handheld Devices Around the Globe
Sector: Telecommunications
Location: Worldwide
Objective
GSM needed to perform an upgrade of their software across all 35,000 of their handheld devices, deploying a new operating system and updated applications.
Solution
We provided business consultancy to help GSM define their global business strategy for software for the next two years. At the planning stage, we negotiated the scope and scale of the software updates, carrying out a full review of system specifications and infrastructure requirements. To deliver the software upgrades a PRINCE2 methodology was applied across the project, and we designed and managed regional Release to Production plan to manage the rollout.
Results
At the planning stage, we designed a roadmap to inform the way the updates would be implements. This was phenomenally successful with the global rollout achieved within just 2 weeks.
Revitalizing the Frontend eShop for Vodafone
Sector: Telecommunications
Location: Germany
Objective
Vodafone wanted to expand and update their e-shop frontend. To achieve this, the firm asked us to support the build of a new Oracle based content management system, and to then integrate this into their internal production systems.
Challenge
We took over this project after it had already begun and quickly re-evaluated the project, delivering multi-million-euro savings. Our work included the management and transition of 40 offshore and onsite resources. Effective project control and budgeting were key to our success and relied on us negotiating with local and global steering groups, as well as Vodafone’s UK based digital agency.
Results
We delivered the design and layout of the new eShop to a standard that exceeded client expectations, with the backend layer successfully integrated so that the e-shop was completely reinvigorated and fully functional.
Integrating Software for Client Onboarding
Sector: Logistics
Location: Worldwide
Objective
When DHL Supply Chain acquired a new client, new services needed to be integrated into the existing warehouse management system. This was to be a global project, bringing more than 30 warehouses onboard.
Challenge
Three teams were allocated to each region. As these were in different time zones (APAC, America, and ENEA) it enabled us to manage and run the project on a 24/7 basis. We created a roadmap designed for a matrix organisation, focussing on B2B integration. This allowed us to define specific customer messages, and to plan and deliver the development, design, and integration testing. After integrating the Manhattan Warehouse we were able to test over 60 different scenarios to ensure that all processes were operating correctly for both the client and DHL. Once we knew the integration would work effectively, we were able to quickly roll it out across the other warehouses.
Results
Our robust testing and 24/7 approach ensured that this project was delivered successfully, with fast global integration allowing the client to quickly onboard their new customer.
Rolling Out a Global Event Management Solution for The Logistics Sector
Sector: Logistics
Location: Worldwide
Objective
Our client didn’t have access to a global platform for event management, which needed to include shipping, tracking, complaints and claims processes. Different solutions were being used in different global regions, and they needed to migrate these to a single platform which would work worldwide.
Challenge
At the beginning of the project, we worked with the client to understand their requirements before selecting an appropriate solution and rolling this out across the business. We ensured that all the locally required customisations were built into the solution to reflect requirements in each location. This involved considerable stakeholder engagement as we worked with teams across the business to design and deploy a solution which would meet all the requirements of the organization.
Results
The client gave us full responsibility for end-to-end deployment of this solution, and we responded by delivering the project on time and on budget, creating new efficiencies and reducing operating costs across the business.
Deploying IT Security Solutions Across Complex Infrastructure
Sector: Pharmaceuticals
Objective
Our client needed to implement a new IT security improvement project, onboarding over 1,000 different applications to ensure that they could identify and manage any IT security risks. They had already chosen Splunk as their solution but needed help with its implementation.
Challenge
Managing this project involved working with a team of 20 staff, both onsite and overseas. We brought the team, which included security consultants and architects, together at the start of the project to define the processes and procedures for onboarding different types of applications. Once complete, we were able to define an approach for the onboarding project, grouping applications together. These decisions were informed by specific priorities which were based on business need. We worked closely with a dedicated onboarding team who were continually monitoring security threats and responding to these as the onboarding process progressed.
Results
Over the course of the project, we developed an approach which allowed us to map specific logs and data for onboarding to Splunk, implementing the project across hundreds of servers and integrating both software and databases with the new solution.
Creating a Single Solution for IT Support
Sector: Logistics
Location: Worldwide
Objective
DHL needed an internal tool which would allow them to optimize IT support requests across the business.
Solution
There were more than 100 different requirements from across the business that needed to be analyzed and considered in the development of a solution for DHL. Our role within this project was focussed on bringing these competing needs together and optimizing them to create a more streamlined set of organizational activities which could be serviced by a single platform.
Results
We delivered this €2.5m project on time and on budget, working across borders within a matrix organisation to develop a specification for a solution, assessing potential options and then developing, testing and rolling it out across the business.
Deploying a GDPR Solution Across Europe
Sector: Insurance Services
Location: Europe
Objective
This client contacted us because they needed help taking a new GDPR solution to market quickly.
Solution
This was a challenging project with frequently changing personnel from within the bank. We focussed on managing resources within the team and ensuring good client communications were in place throughout. We broke this project down into two distinct phases, focussing firstly on the essential work needed to launch the product, and then looking at opportunities to maximise and enhance the features of the product.
Results
We were able to deliver this project within a very tight timeframe, working with a pan-European team to meet the client’s deadline.
Providing A Global 24/7 Support Solution
Sector: Logistics
Location: Worldwide
Objective
We were contacted by this client because they needed to globalize their India-based support center
Solution
Working with the client we introduced an onshore and offshore model where teams could collaborate and prioritize activities across different time zones using a bespoke solution.
Results
Project managing developers and testers and creating an interface with key stakeholders in the organization ensured this project was delivered successfully.
